Frequently Asked Questions (FAQ)
1. Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit and debit cards, plus Shop Pay. All prices are in US dollars.
Is checkout secure?
Yes. Payments are processed through Shopify’s PCI-DSS-compliant checkout. We never see or store your full card number.
Can I change or cancel my order?
Contact us as soon as possible at info@grnfencesolution.com or +1 201-989-9077. We can change or cancel an order that has not yet shipped. Once an order has shipped, our Return and Refund Policy applies.
Will I be charged sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable state and local law.
2. Shipping
Where do you ship?
We ship to addresses within the United States only. We do not ship internationally at this time.
How long will my order take to arrive?
Orders are processed in 1–2 business days and delivered in 5–6 business days after shipping. Total estimated delivery is 6–8 business days.
Do you offer free shipping?
Yes. Orders over $50 ship free within the United States. Orders under $50 pay a shipping rate shown at checkout before you pay.
Which carriers do you use?
We ship with USPS, UPS, and FedEx, choosing the best carrier for your order’s size, weight, and destination.
How do I track my order?
When your order ships, we email a confirmation with your tracking number and a link to follow your package.
Can I pick up my order in Newark?
Please call us at +1 201-989-9077 before visiting so we can confirm your items are ready.
3. Returns & Refunds
What is your return policy?
You can return unused items in their original condition within 30 days of delivery. See our Return and Refund Policy for full details.
Who pays for return shipping?
We cover return shipping if your item arrived damaged, defective, or was not what you ordered. For other returns, the customer pays return shipping.
How long do refunds take?
Once we receive and inspect your return, we issue approved refunds to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
My order arrived damaged or wrong. What should I do?
Email info@grnfencesolution.com within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or refund at no cost to you.
4. Products
How do I choose the right insulator?
Match the insulator to your post type (wood, T-post, or round post) and its position on the line. Corner and end posts need strain-rated insulators; line posts use standard styles. Contact us if you are unsure.
Why does my electric fence need grounding equipment?
An electric fence circuit closes through the soil. A proper ground system of ground rods, clamps, and wire lets the energizer deliver a strong, consistent shock. A weak ground is one of the most common reasons a fence underperforms.
What is high-tensile smooth wire used for?
High-tensile smooth wire is used for permanent electric and non-electric fences. It handles high tension with little stretch, so lines stay tight with fewer posts and less maintenance.
Can you help me plan an order?
Yes. Call or email us with your fence length, post type, and the animals or area you are fencing, and we will suggest the components you need.
Still Have a Question?
Contact us at info@grnfencesolution.com or +1 201-989-9077.
Business Hours: Monday–Friday, 9:00 AM–4:00 PM ET