Refund policy

Last updated: October 11, 2026

We want you to be satisfied with every order from GRN Fence Solution. If something is not right, this policy explains how to return it.

1. Return Window

You may return eligible items within 30 days of the delivery date shown in your tracking information.

2. Eligibility

To be eligible for a return, items must be:

  • Unused and not installed.

  • In the same condition you received them.

  • In the original packaging where possible, with all parts included.

We cannot accept returns of items that have been installed, cut, spliced, energized, or otherwise used, unless the item arrived damaged, defective, or incorrect.

3. How to Start a Return

  1. Email info@grnfencesolution.com with your order number and the items you want to return.

  2. We will reply within 1 business day with return instructions and the return address.

  3. Pack the items securely and ship them using a trackable service.

Please do not send items back without contacting us first. Unannounced returns may be delayed or refused.

4. Return Shipping Costs

  • Damaged, defective, or incorrect items: GRN Fence Solution pays return shipping. We will send a prepaid return label or ship a replacement.

  • All other returns (for example, ordered the wrong size or changed your mind): The customer pays return shipping. Original shipping charges are not refundable.

5. Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging.

We will offer a replacement or a full refund, including any shipping charges you paid.

6. Refunds

Once we receive and inspect your return, we will email you to confirm approval.

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

If a returned item is not in its original condition, we may refuse the return or issue a partial refund. We will contact you before doing so.

7. Exchanges

To exchange an item, return the original item for a refund and place a new order.

For damaged or incorrect items, we will ship the correct replacement at no cost.

8. Order Cancellations

You can cancel an order for a full refund before it ships. Contact us as soon as possible at info@grnfencesolution.com or +1 201-989-9077.

9. Contact

GRN Fence Solution
160 Jelliff Ave, Newark, NJ 07108, United States

Email: info@grnfencesolution.com
Phone: +1 201-989-9077

Business Hours: Monday–Friday, 9:00 AM–4:00 PM ET